Refund & Cancellation Policy

Last updated: 15 October 2026 · Throbr, operated by Replova Labs Private Limited

Throbr is a dating app. Everything we sell is a digital service or item used inside the app: Pro and Elite plans, boosts, profile unlocks, extra video minutes, read receipts, coins and similar add-ons. All prices are in Indian rupees (₹), include applicable taxes, and are shown in the app before you pay.

1. How you pay

• Android app: through Google Play. Google Play processes the payment; we never see your card or bank details.
• Event tickets: through Razorpay.

2. Delivery

• Digital items and plans are delivered instantly to your Throbr account once the payment is confirmed. Nothing is shipped physically.
• Some payment methods (for example, slow bank approvals) can take a few minutes to confirm; the item appears as soon as the payment does.
• If something you paid for has not appeared within 24 hours, email support@throbr.in with your order ID and we will deliver it or refund you.

3. Cancelling a subscription

• Pro (weekly) and Elite (monthly) renew automatically until you cancel.
• Cancel any time in the Google Play Store app: Profile → Payments & subscriptions → Subscriptions → Throbr → Cancel.
• After cancelling you keep the plan until the end of the period you have already paid for; it is not renewed after that.
• Deleting your Throbr account does not cancel a Google Play subscription, so cancel it in Google Play first.

4. Refunds

• First subscription: we refund your first Pro or Elite purchase if you ask within 7 days of buying it.
• Something didn't work: we refund any purchase that was not delivered or did not work because of a fault on our side, and duplicate charges for the same item.
• Google Play: you can also request a refund directly from Google under Google Play's refund policy (play.google.com → Order history).
• Not refundable: coins and add-ons that have already been used (for example, a boost that has run or a profile already unlocked), the unused part of a subscription period after the first 7 days, and purchases on accounts closed for breaking our Terms.
• Event tickets: refunded according to the event's own cancellation terms shown before you buy.

5. How to ask for a refund

Email support@throbr.in from the address on your Throbr account, with the order ID (for Google Play it starts with "GPA.") and the reason. We reply within 2 working days. Approved refunds are sent back to the original payment method within 7 working days; your bank or Google Play may take a few more days to show it.

This policy does not affect your rights under the Consumer Protection Act, 2019. See also our Terms of Service.

6. Contact

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